1. General Information
At Traumamed Solutions, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below to understand our shipping procedures and policies.
2. Processing Time
- Order Processing: Orders are processed within 2 business days after receiving your order confirmation email.
- Order Cut-Off Time: Orders placed after 3 PM GMT will be processed the next business day.
- Shipping Notifications: You will receive a notification email once your order has been shipped, including tracking information.
3. Shipping Rates and Delivery Estimates
- Standard Shipping: 2 business days (48 Hour Tracked Service) – £7.50 + VAT
Please note, delivery times are estimates and may vary depending on your location and unforeseen circumstances.
4. International Shipping
We don’t currently offer international shipping.
5. Shipping Restrictions
Additional charges may apply for deliveries to remote locations. We will contact you if there are any additional charges required.
6. Order Tracking
- Tracking Information: Once your order has shipped, you will receive an email with the tracking number and a link to track your order.
- Tracking Issues: If you do not receive your tracking information or have trouble tracking your order, please contact us using the details below.
7. Missing, Lost, or Damaged Items
- Missing Orders: If your order has not arrived within the estimated delivery time, please check the tracking information provided and contact the shipping carrier. If the issue persists, contact us for assistance.
- Damaged Items: If your order arrives damaged, please take photos of the damage and contact our customer service team within [48] hours of receiving your order.
- Lost Packages: We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer. Please ensure your address is correct at checkout.
8. Returns
If the item you have received is faulty or incorrect, please contact us in the first instance. The items should be returned within 14 days and we will refund the price paid, the cost of delivery and the postage cost for returning the product.
9. Contact Us
If you have any questions or need further assistance, please contact us at:
Email: sales@traumamedsolutions.com
Phone: +44 (0)1432 800962
Address: 15 St Georges Road, Cheltenham, Gloucestershire, England, GL50 3DT